E-ZPass is an electronic toll collection system, which takes cash, coins and toll tickets out of the toll collection process. Instead, drivers can establish an account, prepay tolls and attach a small electronic device, called a tag or a transponder, to their vehicles. Tolls are automatically calculated and deducted from the prepaid account as an E-ZPass customer passes through the toll lanes.
Your vehicle is equipped with a small electronic device, called a tag or a transponder, which transmits information about your transactions. The transaction data is processed and the appropriate toll is then automatically deducted from your account as you drive through the toll lanes that offer E-ZPass. Please be aware that not all lanes are equipped with E-ZPass. Use the lanes that have an E-ZPass logo sign. For more information please visit www.ezpassnj.com .
You can use E-ZPass wherever the E-ZPass logo signs are displayed.
How do I sign up for E-ZPass?
It’s simple. You can complete an application online or come into a Customer Service Center or you can enroll over the phone by calling New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
There is a monthly $1.00 fee for a E-ZPass account.
If you have already enrolled in an E-ZPass program in another state and are in good status, your tag will be valid in all lanes with the E-ZPass logo sign.
All tags are pre-tested before distribution. Some vehicles with metal-oxide embedded into the windshield require exterior-mounted tags. Please review the list of Vehicles Requiring Exterior Tags for more information. If you suspect your tag is not functioning properly, please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).
There is one E-ZPass account and the owner of the account is the Primary User. The Primary User has overall control of the E-ZPass account and authorizes access to the Secondary User. The account will have one account number; however, each User will have their own Profile with a unique username, password, security questions, and PIN (4-digit PIN for Primary User and 5-digit PIN for Secondary User), which are required to access the account via the E-ZPass website, Mobile App and Voice Response System.
How can I pay for my E-ZPass account usage?
Auto Pay with a credit card, debit card, checking or savings account. Automatic replenishment with a credit card is the easiest and most efficient payment method to ensure an adequate account balance. For your convenience, we accept American Express, Visa, MasterCard, and Discover. Your credit card will be automatically re-billed whenever your account balance has fallen below 25% of the required replenishment amount.
You can also make a one-time payment with Cash, Check, Credit Card, Apple Pay/Google Pay, Debit Card, Checking or Savings Account.
Payment by Check or Cash: If you select this option, you will receive a “GO LOW BAL” or “PAID LOW BAL” message in the toll lane when your account balance has fallen below 50% of the required replenishment amount. This means you should replenish your account immediately and allow sufficient time for your payment to process before using your tag again. Remember to check your account balance continuously to ensure sufficient funds are on your account. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):
New Jersey E-ZPass Customer Service Center
P.O. Box 4973
Trenton, NJ 08650
Will I receive any type of feedback message in the toll lane?
When you pass through toll lanes equipped to handle E-ZPass transactions, a message display screen just beyond the tollbooth will provide feedback based on your account information. This message will vary based on the toll facility you are using.
If your tag is properly installed and you have a sufficient toll balance, and the toll has been deducted from your account a green traffic light and/or message will display: “EZ PASS PAID” or “GO EZ PASS”.
If you have a low toll balance, and the toll has been deducted from your account a yellow traffic light and/or message will display: ” GO LOW BAL” or “PAID LOW BAL”. If you are a check or cash customer, you must replenish your account as soon as possible.
If your tag is not properly installed or you are using a tag that is not programmed for the type of vehicle you are driving, or you have an insufficient toll balance, a red traffic light (sometimes yellow) and/or message will display: “GO NO TAG READ”, “GO TOLL UNPAID”, or “CALL SERVC CTR”. If you receive this message in an E-ZPass lane with a toll attendant, you will be required to pay the full cash toll. Ask the toll attendant for a receipt. If you receive this message in an E-ZPass only lane, DO NOT STOP. Proceed through the toll plaza. . Please call NJ E-ZPass Customer Service Center at 1-888-AUTO-TOLL (888-288-6865) as soon as possible.
What if my account balance reaches zero?
You have the following options to make a payment:
- Visit www.ezpassnj.com to make a payment.
- Mail your payment. Make checks payable to New Jersey E-ZPass and mail to the address below (be sure to include your New Jersey E-ZPass account number on the check):
NJ E-ZPass Customer Service Center
P.O. Box 4973
Trenton, NJ 08650 - Visit a Customer Service Centers.
- Call New Jersey E-ZPass Customer Service Center at 1-888-AUTO-TOLL (288-6865).