If you have Cricket Protect, it’s quick and easy to file a claim. Claims that are approved by 7 pm ET will be shipped, and in most cases, delivered the next business day. You’ll be up and running again with a replacement device in no time! Note: Claims must be filed within 60 days of the date of incident of loss. For more information on Cricket Protect, visit cricketwireless.com/cricket-protect.
How to File a Phone Insurance Claim?
- Make sure you have the following information:
- Phone number for the device
- Make and model number for the device
- Account holder billing address
- Date, time, location, and details on the incident
- Credit card or debit card info for paying the deductible
- Call Customer Support at 1-855-309-8342 to file a claim, or visit phoneclaim.com/cricket and select Start a Claim.
- Once the claim is approved, watch for you replacement phone to arrive; most are shipped the next business day.
- Activate your new phone promptly when it arrives. Follow the activation instructions that came with your replacement.
Do I Have to Pay a Deductible?
To complete a claim, you will be required to pay the non-refundable deductible for your device ($10-250). For a complete and current list of devices and their associated deductibles, visit phoneclaim.com/cricket.
Your phone is an important part of your life. Isn’t it worth protecting? From leaving your phone at a restaurant to accidentally dropping it in the pool, Cricket Protect has you covered. With Cricket Protect, available for $8 per month, you get:
- Comprehensive phone coverage to meet your real-life needs
- $29 cracked screen repair as soon as same-day for eligible devices in select areas
- A fast and convenient replacement process to get a working phone back in your hands
- Protection from having to buy a new phone at full retail cost
- 16GB of photo and video storage with myPhotoVault
Cricket Protect is an optional feature that can be purchased with new phones or phone upgrades and some phones that are previously owned brought to Cricket (BYOD). See covered devices.
Insurance Program Details
Covered Equipment
- Phone, standard battery, standard wall charger, and SIM card.
Covered Incidents
- Loss, theft, accidental or liquid damage, in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunction (does not cover cosmetic damage).
- $29 cracked screen repair, as early as the same day, for eligible devices in select areas
$29 Cracked Screen Repair
- As soon as same-day cracked screen repair for eligible smartphones, in select locations (subject to parts and technician availability).
- Choose from a convenient repair location or have a tech come to you, if available.
- All screen repaired smartphones come with a 1-year limited warranty on the repair.
- $29 Cracked Screen Repair count towards your 3 claim limit.
- Visit phoneclaim.com/cricket or call 855-309-8342 to check current eligibility.
Replacement
- Replacement device may be new or refurbished of the same or a like kind and quality model. Phone color, brand, model and features may be different. Compatibility of accessories is not guaranteed.
Monthly Charge
- $8 per month
Deductible or Service Fee
- Starting from $10 up to $250 per approved claim, depending on phone model. Deductibles are non-refundable.
Claim Limits
- Three (3) claims, including cracked screen repairs, in any consecutive 12-month period. Maximum replacement value of $2500 per claim.
Cancellation Policy
- Enrollment is optional. You may cancel Cricket Protect at any time and receive a prorated credit of any unearned premium/charges. Cancel by visiting My Account or the myCricket app or by visiting a Cricket store.
- You are not required to purchase these protection plans to activate wireless service. This coverage may provide a duplicate of other sources of coverage.